Welcome to Pilot Punch!
Pilot Punch is not liable to process any refund in any scenario. You will be required to make payment of subscription fees for the use of the application.
Customers are also advised to generate the invoices right after the purchase of the subscription. Customers can also request a GST claim or changes in the invoice (stating a valid reason for the change) by dropping an email to hello@pilotpunch.com within a maximum of one month from the purchase date.
Any payments made via bank transfers, cheques, or payment links could take 24-48 hours to be processed. Only post the confirmation of the receipt via these medium, will the activation of the subscription be done. No refund requests can be initiated during this period.
UPI and Net Banking Transactions cannot be cancelled after initiating the transaction. If the User has entered the wrong account number/VPA ID, then the Company is not a liable party in the transaction.
All UPI transactions are real-time and if there is any delay in the end of the transaction then the User can check with the support team of pilotpunch at hello@pilotpunch.com after a 30 mins cool period.
Debit Card/Credit Card
If the User has any issues related to transactions linked with Debit/Credit card, then the User must report the same Via mail hello@pilotpunch.com
The Company will respond and try to resolve the issue in the given escalation matrix as per the Company's internal processes and policies.
All refunds will be processed by following the validation of the transaction from case to case basis in the given legal framework.
Escalation matrix remains the same for the Refunds/Cancellation for all the transactions.
The Company allows the Users to export the PDF from its account which the User can share with its customer as a statement/reminder for collections.
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